Shipping and Delivery
What shipping options are available?
eJuice Direct offers flat rate shipping options for your convenience. We can deliver your items via local carriers to your desired U.S. address. Some ZIP codes are, unfortunately, unavailable to deliver to at this time due to carrier restrictions.
What is the average shipping time?
Processing times for shipments are 1-2 business days.
It takes an average of 3-5 business days for delivery of your purchase, depending on location.
What are the shipping charges?
We charge a flat rate of $10.50 domestically.
What if I get a damaged item or the wrong item?
Please contact our customer services right away in case of any issues at firstname.lastname@example.org.
What are the available payment options?
eJuice Direct accepts credit/debit cards only. No other payment options are facilitated.
Can I modify or cancel my order after it is placed?
No. Unfortunately, you cannot make any such changes once your order is processed. All sales are final.
If the order has left our warehouse and there was an incorrect address, or you would no longer like the order we will request the package be returned to sender. Once we have received confirmation that the package has been marked returned to sender, we can issue a refund only for the goods not the shipping. An additional $4 RTS fee will be applied.
Can I change my shipping address?
You can change your shipping address in your account settings. Also, you can provide a different address at the time of check out. Once your order has been placed, you cannot modify your address.
Under what conditions can eJuiceDirect change my items?
If you order an item in 120mL, and we only have that item in stock in 60mL, then we can ship you two pieces to fulfill the total requested quantity.
Lost or Delayed Shipments
If a shipment goes 10 or more business days without carrier scans or movements, we can deem the shipment as lost and offer a replacement order or a refund.