Frequently Asked Questions

Frequently Asked Questions

eJuice Direct

What do we sell?

eJuice Direct is an online store for a variety of vape and e-Liquid products, including a number of different flavors and hardware items from many top brands. Check out vape starter kitsbox mods, and more on our simple one-stop online shopping platform.

Does eJuice Direct make announcements for news and offers?

Yes. We are always working to bring you new and exciting offers, and updates on industry trends. Subscribe to our newsletter with your email address to receive up-to-date information on all of our various products.

What is Wholesale Registration?

If you are a business or retailer and are seeking to make bulk purchases at reduced prices, then you can register a wholesale account by clicking here.

My Account and My Orders

Do I need to create an account before purchasing an Item?

Yes, you will need to create an account before completing any purchase. If you don’t have an account, then after you finalize your order, you will be prompted to create or log-in to your account to proceed further.

How can I place my order?

Just select the item you wish to purchase and then click on “Add to Cart” button. You can also choose different options, like bottle size and nicotine level, as well as the quantity of the specific item you wish to purchase.

How can I get information on a product?

When you click on an item, you will get all the desired information about the product, such as flavor profile, device specifications, and reviews from other customers who have previously enjoyed the selected product.

How do I know what is in my shopping cart?

You can click on the “Shopping Cart” icon on the top right side of the screen at any time during your shopping experience. It displays every item on your list, along with the chosen quantity and price.

How do I remove an item from my shopping cart?

Select your shopping cart, and from there you can modify the quantity of items, as well as remove them from your list. By default, every item is added as 1 piece, and if you click on the minus sign, that item will be removed.

How do I modify the quantity of a product in my shopping cart?

Just go to the shopping cart, and from there you can increase or reduce the quantity of items in your list.

Are my bank card details secured?

Absolutely. The safety and security of our customer’s private information is one of our top priorities. We maintain and monitor strict security protocols and systems to ensure your financial details remain secure. If you have any further questions about these protocols, please feel free to contact our Customer Support Team.

Age Verification Policy

What is the Age Policy for buying Vape Items?

You MUST be 21+ if you live in the U.S. If you are below the lawful minimum age for vaping, then you will not be sold any vape related products. Please read our Age Verification page for more information.

How is my age verified?

In order to create an account, you are required to input your age. For additional security, we then verify that information when you place an order. If you do not hear from us, it means we have successfully verified your age. However, if any issues arise, we will reach out via email to request proof of age in the form of a government issued ID before we move forward with fulfilling your order. You can check further details by clicking herePlease note: Please be sure to check your junk, spam, and promotions folders in your email, as oftentimes our emails are filtered out of the inbox by default.

Shipping and Delivery

What Shipping Options are available?

eJuice Direct offers flat rate shipping options for your convenience. We can deliver your items via USPS to your desired U.S. address. Some ZIP codes are unfortunately unavailable to this shipping service at this time. Please check back soon for more updates!

What is the average shipping time?

It takes an average of 3-8 business days for delivery of your purchase, depending on location. You can view complete shipping details by clicking here.

What are the shipping charges?

We charge a flat rate of $12.00 per order on domestic shipping through Xparcel. All orders are shipped with the adult signature requirement. For more information on shipping, read our statement here.

What if I get the damaged or wrong item?

Please contact our customer services right away in case of any issues at [email protected].

What are the available payment options?

eJuice Direct accepts credit/debit cards only. No other payment options are facilitated.

Can I modify or cancel my order once after it is placed?

No. Unfortunately, you cannot make any such changes once your order is processed.

Can I change my shipping address?

You can change your shipping address in your account settings. Also, you can provide a different address at the time of check out. Once your order has been placed, you cannot modify your address.

Under what conditions can eJuiceDirect change my items?

If you order an item in 120mL, and we only that item in stock in 60mL, then we can ship you two pieces to fulfill the total requested quantity.

Contacting eJuice Direct

How can I contact eJuice Direct in case of any query?

You can contact us by email. Find the details on our contact page.

What are the time periods to contact?

We are available from Monday to Friday between 9:30 am and 5:00 pm CST. We guarantee a response to your email inquiry in no more than 24 business hours.

Technical Support

How should I contact eJuice Direct for technical support?

For answers to technical questions, reporting an error, or other related issues, please use our Customer Service Hub and follow the prompts for Technical Help.