eJuice Direct’s Support Center
We Are at Your Service
Customer satisfaction is always our top priority. At eJuice Direct, your feedback helps us serve you better. Our Customer Care Team is waiting to provide online support through our customer support center. Have any issues with placing or receiving your order? Click here to use our Customer Service Portal. Not seeing a product you would like us to carry? Please reach out and let us know. Our knowledgeable eJuice Direct team members are experienced in resolving a number of common issues, including if you have received a damaged or defective product, or if your order otherwise does not exceed your expectations. No issue is too large or small, so please contact us right away and allow us to provide you with the customer service you need.
How to file a support request?
We strive to make your online shopping experience simple from beginning to end, and have designed our support request process to be quick and easy. To file a support request, simply send us an email at support@ejuicedirect.com. We guarantee a response time of no longer than 24 hours, so check your email frequently after filing to receive our prompt response. Please be sure to check your spam, junk, and promotions folders, as our emails often get filtered out of the inbox automatically.
When to file a support request?
Our customer support center is available to provide you with the attention and service you need.
Need to cancel an order? Contact us now.
Received an incorrect, defective, or damaged item? The moment we receive your support request, we will work with you to resolve your issue.
Hardware Policy:
All hardware is final sale.
If the device is DOA you may reach out to support@ejuicedirect.com. Be sure to include pictures and video showing the issue. (No EXCEPTIONS). If a pre-approval return is granted we will have the device returned. Once the device has been received back it can take up to 5 business days for a decision to be made. If approved we will re-ship a new device as long as it is in stock or provide you with store credit to go towards future orders. PLEASE NOTE: Shipping cost will only be deducted from gift card amount should the device be found to not be DOA.
Discount Codes Policy:
Discount codes must be applied at checkout to be used. We are unable to process a discount code after an order has been received, and refunds will not be issued due to a discount code not being applied prior to the order being submitted. Discount codes can be applied prior to the checkout screen through your cart.
Expecting an order, but it’s failed to arrive? Our customer care team is waiting to assist you.
We thrive on your feedback and reviews, which allow us to better curate a collection of products you need, help us select our daily, weekly, and monthly deals, and so much more. Many common inquiries have been answered in our FAQ Section, but we are always ready and waiting to hear from you if you need additional support. If you file a support request, please check your email regularly for our rapid response. Thank you for trusting eJuice Direct. We are proud to have served our valued customers for nearly a decade, and we are always looking for ways to continue to provide an outstanding vaping experience.
