Shipping and Delivery
What shipping options are available?
eJuice Direct offers flat rate shipping options for your convenience. We can deliver your items via local carriers to your desired U.S. address. Some ZIP codes are, unfortunately, unavailable to deliver to at this time due to carrier restrictions.
What is the average shipping time?
Processing times for shipments are 1-3 business days.
It takes an average of 5-14 business days for delivery of your purchase, depending on location.
What are the shipping charges?
We charge a flat rate of $14.00 per order on domestic shipping. $8 of that rate covers the transit of the order, while the additional $6 covers the adult signature at delivery, as required by law. All orders are shipped with the adult signature requirement.
What if I get a damaged item or the wrong item?
Please contact our customer services right away in case of any issues at email@example.com.
What are the available payment options?
eJuice Direct accepts credit/debit cards only. No other payment options are facilitated.
Can I modify or cancel my order after it is placed?
No. Unfortunately, you cannot make any such changes once your order is processed.
Can I change my shipping address?
You can change your shipping address in your account settings. Also, you can provide a different address at the time of check out. Once your order has been placed, you cannot modify your address.
Under what conditions can eJuiceDirect change my items?
If you order an item in 120mL, and we only have that item in stock in 60mL, then we can ship you two pieces to fulfill the total requested quantity.
PACT ACT Shipping Update
On October 21, 2021, USPS discontinued their shipping service for any vape or vaping-related products, including vape juice, disposables, and hardware (kits, coils, pods, batteries, external battery chargers, and other vaping device accessories).
Why can’t you ship to me anymore?
USPS has discontinued the shipping of vape related products, and was our primary method for shipping. Unfortunately, our other carrier options may not be able to deliver to your address at this time. We are actively working to expand our serviceable zip codes in the coming weeks and months. If we are unable to ship to you currently, please consider signing up for our newsletter for the latest on our shipping coverage updates. By signing up, as soon as shipping to your location becomes available, you will receive an email promotion.
For International Orders
Due to COVID-19 and the PACT ACT, we will no longer be able to ship any orders internationally.
Vape mail is banned in the following areas:
- South Dakota
- New York
- City of Chicago
- San Francisco
- New Jersey
- Rhode Island
Lost or Delayed Shipments
If a shipment goes 10 or more business days without carrier scans or movements, we can deem the shipment as lost and offer a replacement order or a refund.
Please note that shipments leave our facility and are shipped out to the carrier’s central sorting center. From there, the shipments are assigned to a final mile carrier in your area and then shipped to the final mile carrier who will make the delivery. Unfortunately, delays can occur, but if an extended delay occurs, we will work with our customers and the carrier to get them resolved.