Hello! eJuice Direct is an Authorized Vaporesso Service Provider
Vaporesso offers a quality guarantee period of 6 months starting from date of purchase (‘Warranty Period’). Atomizers, tanks, drip tips, pods, e-liquids, and other consumable products are not covered under warranty. Some items may not be eligible for service due to misuse, damage, or other failures caused other than by manufacturer defects or premature failure.
If you have tried trouble shooting the issue with your device and it is still not working, proceed to the REQUEST WARRANTY button below this web page. If you have any questions, need help trouble shooting your device, or are unsure whether your item is covered under warranty, please contact the team at eJuice Direct at (980) 223-6384.
Attn: Authorized Vaporesso Service Provider
130 Oak Park Dr. Suite A
Mooresville, NC 28115
ATTENTION: Please do not send in any accessories, tanks, batteries or other items with your device. eJuice Direct will not be liable for missing items.
Some items may not be eligible for service due to misuse, damage, or other failures caused other than by manufacturer defects or premature failure. eJuice Direct reserves the right to deny any warranty service. Please check the warranty prior to shipping. You are responsible for shipping costs to eJuice Direct, and you understand that you will forfeit your item if you do not wish to pay for return shipping once eJuice Direct has received your item, and it has been deemed that it is not covered under warranty. We do not accept international warranties.
FREQUENTLY ASKED QUESTIONS
Is leaking covered by the Vaporesso warranty period?
Leaking is not covered by the warranty period. If your tank or pod is leaking, please check for cracks and that your o-rings are in place and try changing the coil or pod.
How long will it take to get a replacement device?
From the day we receive it, it generally take 3-5 business days to send the replacement device out if the original device is still covered under warranty and the reason for return is a manufacture defect and we have it in stock. In the event your original product is not available our guest service team will contact you about an alternative device option.
Are tanks/coils/pods covered by the Vaporesso warranty?
Tanks, external batteries, and other consumable products are not covered by manufacturer defect. The warranty period covers the mod (device) itself for manufacturer defect.
What is considered manufacturer defects?
Manufacturer defect includes but is not limited to auto-firing, not holding a charge, screen malfunction, the mod not being able to read tanks/coils/pods, not turning on, or not firing at all and there are no external factors like water damage or damage from being dropped.
Does my warranty start over when I get my replacement device?
Warranties do not start over with replacement devices, the warranty period starts from the original date of purchase for the Vaporesso device or 30 days, whichever is longer.